Frequently Asked Questions

Email Support

Bettr Customer Happiness Team

support@bettr.co

Check most frequently asked questions here, if you still need help then please don't hesitate to contact us at support@bettr.co

Products & Ingredients

All Bettr products are 100% Cruelty-Free and never tested on animals.

All your Bettr skincare products are manufactured in Thailand.

Why Thailand? In recent years, Thailand is known to be one of the best places for cosmetics and skincare due to its abundance of top-quality raw materials (herbs, fruits, flowers, & plants), optimal weather conditions, & insanely high industry standards.

A lot of the ingredients are organically grown and have a short supply chain - meaning these ingredients come in fresh to our labs and don’t have to go through a long process of transport. It’s the perfect fusion of nature with science and modern technology to give you the best results.

Thailand has also been renowned as one of the top manufacturing and exporting skincare products in the world, due to its vast knowledge in the industry. Its high standards stem from a competitive local market and educated consumers demanding high-quality skincare that are beneficial for long-term healthy skin. Added to a culture where ‘looking young forever’, and having clear, bright, glowing skin is of high social value, makes it the perfect expertise-filled environment to create the best skincare for you.

We pick, study, and learn from the best and we wdon't stop at that, we make it Bettr.

All in all, there’s no doubt Thailand is the place to manufacture Bettr, because we #NeverSettleForLess.

All our products are made to be used for at least 30 days. This is the recommended use for best results.

Depending on each individual usage frequencies, the products can last you up 60 days if you use the products more sparingly. 

Returns

Lucky accident! Please kindly contactsupport@bettr.co in such cases.

If the order is not yet shipped, we will happily do that for you.

Shame on us!

Email us atsupport@bettr.co immediately and we will replace it with a new one for you totally Free of charge.

To expedite the process, please send some visuals as proof, this will also help to ensure that this situation won’t ever occur again.

Shipping

We at Bettr team remain committed to shipping out all orders in a timely manner within the same business day that you order to ensure you get your products fast.

Below is Bettr's current list of shipping options and rates:

Domestic (USA)

  • UPS Standard Tracked Shipping (UPS Mail 5-9 Days) Free
  • FedEx Priority (2-Day) Shipping $12.99

International (Worldwide)

  • UPS Standard Tracked Shipping (10-19 Business Days) $9.99
  • FedEx Priority Express Shipping (3-7 Business Days) $29.99

Please note:

  • All International orders over $150 qualify for Free-Shipping.
  • Shipping rates already cover postage, packaging, processing and handling fees. We do not charge that fee on you.
  • All packages are always shipped with Tracking numbers.
  • The arrival date of your package may or may not be delayed owing to the COVID-19 pandemic and the current strain on our shipping couriers. 

 

International Shipping:

As of April 2021, we have implemented a flat-rate of $9.99 to ship all international orders. This enables us to cover a portion of the total cost of postage while still keeping shipping rates low for you. Bettr.co is more than happy to cover the difference above $9.99 as a token of appreciation for all our international customers.

 

Customs & Import Fees:

As all orders are currently shipped from US and Thailand warehouses, you may have additional import fees upon delivery. You may or may not have fees, but the customer is responsible for settling all charges in order for customs to release the shipment and have it delivered (if applicable). Bettr is unfortunately not able to manage customs duty for all countries local rules and regulations. We'd recommend contacting your local customs office for more information before placing your order. 

Any questions or concerns, feel free to get help from our customer happiness team at support@bettr.co. We're here to help!

All Bettr products are shipped from our USA warehouse, serving to customers all over the world. We offer guaranteed and trackable shipping worldwide.

Our warehouse is located in: 10450 N Airport Rd, Hayden, ID 83835

All orders are currently shipped from USA and Thailand warehouses via FedEx Priority Shipping and DHL Express to you. They are the best, most reliable, & fastest shipping lines in the world.


USA & Thailand customers, you do not have any import or customs fees whatsoever.

For all other countries, all duties and taxes are charged at the time of purchase and are roughly 5-30% (or more) of the purchase price, but that does vary by each country rules and regulations.

You may or may not have fees, the customer is responsible for settling all charges in order for customs to release the shipment and have it delivered (if applicable).

Bettr is unfortunately not able to manage customs duty for all countries local rules and regulations. We'd highly recommend contacting your local customs office for more information before placing your order.

We are constantly exploring alternatives to have items shipped to you, anywhere you are in the world, without any additional fees.

Thank you for your patience as we find these bettr shipping solutions for you.

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